Refund policy

Last updated 12 July 2026

Time Tango is paid per event, so the refund rules follow the life of an event. They are designed to be fair rather than clever.

Before your event opens

If you have paid but your event has not yet gone live to participants, tell us and we will refund the full amount, no questions asked.

After your event opens

Once participants can see and book your event, the work of running it has started, so we do not refund automatically. If your plans change, contact us: depending on timing we can usually move your payment to a new date or a different event instead.

If we let you down

If a fault in Time Tango materially stops your event from running as intended, we will refund the event fee in full. That is the standard we hold ourselves to.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 working days of being approved. Nothing in this policy limits rights you have under New Zealand law that cannot be excluded.

Contact

To ask for a refund, email hello@timetango.app with the email address you paid with.